Shipping policy

Welcome to Hanz Hub! We aim to provide you with an exceptional shopping experience, and that includes making sure your order reaches you safely and promptly. Please read our shipping policy below for all the details on how we handle shipping and delivery.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Delays: If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

  • Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated at checkout based on your location and order weight.
  • Express Shipping: Delivery within 2-3 business days. Additional shipping charges apply and will be calculated at checkout.
  • Free Shipping: We offer free standard shipping on orders over ₹2,000 within India.

Shipping Locations

  • We currently ship across all regions in India. Unfortunately, we do not offer international shipping at this time.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your order through our website or the carrier’s website.

Shipping to P.O. Boxes

  • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

Customs, Duties, and Taxes

  • All applicable taxes and duties are included in the total price displayed at checkout. Hanz Hub is not responsible for any additional charges that may occur.

Delivery Issues

  • Lost or Stolen Packages: Hanz Hub is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier directly.
  • Incorrect Address: If you provided an incorrect address, please contact us immediately. We will do our best to update your order before it ships, but we cannot guarantee changes after an order has been processed.

Contact Us

If you have any questions or concerns regarding your shipment, please contact our customer service team at support@hanzhub.com . We’re here to help!